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Cloud technology enables Invocare to connect families

InvoCare is a market leading provider of funeral, cemetery, crematoria and related services. With 1,800 employees across Australia, New Zealand and Singapore, the ASX200-listed company operates 290 funeral locations in addition to 16 cemeteries. InvoCare’s ongoing commitment to customer service excellence is demonstrated through their Protect & Grow strategy, established in response to the changing needs of their customers. The strategy will see the company invest $200m in their people, locations and business systems, enabling the delivery of a more bespoke, contemporary service for families to celebrate the life of their loved ones. To achieve its strategic goals, InvoCare needed to streamline operations and move to the cloud – an impossible task with its aging network with constrained bandwidth

InvoCare engaged Enablis to deliver a tailored, flexible – yet world class – solution. Enablis demonstrated thorough understanding, agility and responsiveness, and a robust due diligence process that outclassed the traditional telco. Enablis refreshed InvoCare’s core network, implementing Cisco routers and switches and Cisco Meraki Wi-Fi across 242 sites in Australia and 42 in New Zealand. With Australia’s leading fibre network providers underpinning the Enablis managed solution, InvoCare now enjoys significantly improved bandwidth and reduced costs, and a highly scalable, future-proofed fibre access network.

The Challenges

  • Aging network with constrained bandwidth was unreliable and prevented InvoCare from delivering on its business goals.
  • Ineffective telephony platform.
  • High communications spend.

Our Solution

  • Highly scalable fibre access network.
  • Centralised cloud telephony platform.
  • Complete managed service.
“We needed a network that could support the business going forward and continue to meet the changing needs of our customers. This project was the biggest type of change from an IT and telephony infrastructure perspective that the business has ever undertaken. We were confident Enablis could get the job done and deliver what we needed because they listened to and understood our requirements.”
– Keiron Humbler, GM Business Operations, InvoCare

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